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Privacy Policy

How we collect, use, and protect your information.

1. Introduction

Kejue AI Development and AI Services - FZCO (“Kejue,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: name, email address, contact details, company and business information, and billing and payment information.
Usage Data: log data such as IP address, browser type, access times, device information, operating system details, pages visited, and features used.
Voice and AI Data: voice data processed solely for service delivery and conversation metadata necessary for service functionality and quality assurance.

3. How We Use Your Information

To provide, operate, and maintain our services.
To process transactions and manage your account.
To communicate with you, including responding to inquiries and sending service updates.
To improve and personalize your experience with our platform.
To comply with legal obligations and enforce our terms.
To detect, prevent, and address security issues and fraud.

4. Data Protection and Security

We implement industry-standard security measures to protect your information, including:

AES-256 encryption of data at rest and TLS encryption in transit.
Regular security audits and vulnerability assessments.
Strict access controls and authentication mechanisms.
Data processing within specified geographic regions in accordance with data sovereignty requirements.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only with service providers under strict obligations, when required by law, to protect rights and safety, or in connection with a merger, acquisition, or sale of assets with prior notice.

6. Data Retention

We retain information only as long as necessary for the purposes described in this policy, unless a longer period is required by law. Voice data is not retained beyond the duration needed for service delivery unless otherwise agreed with the customer.

7. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, or object to processing of your personal data. To exercise these rights, contact accounts@kejue.co.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. Essential cookies required for site functionality cannot be disabled.

9. International Data Transfers

If data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data protection laws.